Help center
Frequently asked questions
Everything customers ask us most. If your question isn't here, call 815-749-3134 or email support@thenatoshia.com.
- How do I place an order?
- This site is our catalog. To order, email support@thenatoshia.com or call 815-749-3134 with the product names and quantities. We'll confirm availability, shipping cost, and take payment over the phone or by invoice.
- How long does shipping take?
- Orders placed before 2:00 PM ET on a business day ship the same day from King of Prussia, PA. Most US addresses receive their package in 2-5 business days.
- What is your return policy?
- If a product doesn't work for you, tell us within 30 days of delivery and we'll refund it — even if the bottle is open. Return shipping is on us for defective or incorrect items.
- Are your products cruelty-free?
- Yes. We never test on animals and we don't work with suppliers or contract labs that do.
- Are the formulas suitable for sensitive skin?
- Most are: we avoid sulfates, parabens, and heavy synthetic fragrance loads. Full ingredient lists appear on every product page, and we recommend a patch test on the inner forearm if you react easily.
- Do you offer wholesale or private label?
- We do. Barbershops, salons, spas, and hotels can order by the case, and we support private-label runs on most of the line. Email us with your expected volume for a rate sheet.
- How should I store my products?
- Keep everything below 78°F and out of direct sunlight. Use within 12 months of opening; oils and balms are best within 9 months.
- Do you ship outside the United States?
- Not at the moment. We ship to all 50 US states and can quote freight to Canada on wholesale orders.